Genshin Impact

How to fix “Error code: 1008-5-7-1202” in Genshin Impact

Genshin Impact is a popular free-to-play action role-playing game that has been enjoyed by millions of players around the world. However, like any online game, Genshin Impact can experience technical issues that can prevent players from accessing the game or experiencing certain features. One such issue is the “Error code: 1008-5-7-1202” error, which can be frustrating for players who encounter it. In this article, we’ll discuss what the error code means and how to fix it.

What is “Error code: 1008-5-7-1202”?

“Error code: 1008-5-7-1202” is an error that appears in Genshin Impact when a player attempts to log in to the game. The error code typically appears alongside the following message: “Failed to download resource files or network error. Please check your network settings and try again.”

The error code usually indicates that there is an issue with the player’s internet connection or with the game’s servers. This error can occur on all platforms that support Genshin Impact, including PC, PlayStation, and mobile devices.

How to Fix “Error code: 1008-5-7-1202”? A Complete Guide

There are several steps that players can take to fix “Error code: 1008-5-7-1202” in Genshin Impact:

Step 1: Check your internet connection

The first step to fixing the error is to check your internet connection. Make sure that you are connected to the internet and that your connection is stable. If your internet connection is unstable, you may experience issues with the game’s servers.

Step 2: Restart the game

If your internet connection is stable, try restarting the game. Close the game and then reopen it to see if the error has been resolved. If the error persists, move on to the next step.

Step 3: Clear the game’s cache

Clearing the game’s cache can help resolve issues with the game’s resources. To clear the cache, follow these steps:

  • On PC: Go to the game’s installation folder and find the “Genshin Impact Game” folder. Delete the “Cache” folder inside this folder.
  • On Mobile: Go to your device’s Settings > Apps > Genshin Impact > Storage > Clear Cache.
  • On PlayStation: Go to Settings > Storage > System Storage > Saved Data > Genshin Impact. Delete the game’s cache data.

Step 4: Check for updates

Ensure that you have the latest version of Genshin Impact installed on your device. If there are updates available, install them and see if the error has been resolved.

Step 5: Disable VPN or proxy services

If you are using a VPN or proxy service, try disabling it and see if the error has been resolved. VPNs and proxy services can sometimes interfere with the game’s servers, causing issues like this error code.

Step 6: Contact customer support

If none of the above steps resolves the issue, you can contact Genshin Impact’s customer support for further assistance. You can submit a ticket to their support team through the game’s website or contact them through their social media channels.


In conclusion, “Error code: 1008-5-7-1202” can be a frustrating issue for Genshin Impact players, but there are several steps that you can take to resolve it. By checking your internet connection, restarting the game, clearing the cache, checking for updates, disabling VPN or proxy services, and contacting customer support, you can get back to playing Genshin Impact