Unable to switch Microsoft Accounts on Store and Xbox App: How to Fix it 

Windows users can get games, apps, movies, and other material by downloading and buying them from the Microsoft Store and the Xbox app. However, users may encounter issues while trying to switch their Microsoft account on these platforms, causing inconvenience and frustration. That’s why this piece is here: to help you understand the problem and find ways to fix it.

Possible Causes of Being Unable to switch Microsoft Accounts

Corrupted cache files

Cache files of the Microsoft Store and Xbox app may get corrupted due to software updates, virus or malware infections, or any other technical glitch. If the cache files are corrupted, the platform may not load correctly, and you may experience issues while switching your account.

Network connectivity issues

If you have a bad network link or a slow internet connection, the Xbox app and the Microsoft Store might not work right, which could cause you to switch accounts.

Outdated software

Outdated versions of the Microsoft Store and Xbox app may not be compatible with the latest updates of your Windows operating system, leading to account-switching issues.

Your Microsoft account may not be set up correctly, or you may be logged in with an account that does not have the appropriate permissions to access the content you want to switch to.

Solutions to Fix: how to switch Microsoft Accounts

switch Microsoft Accounts on Store and Xbox App

Reset the Microsoft Store Cache

The Microsoft Store’s cache files could become damaged, which would make the platform less useful and make it impossible to switch accounts. To clear the Microsoft Store cache, do the following:

  1. Press the “Windows key + R” shortcut to open the Run dialogue box.
  2. Type “WSReset.exe” and hit Enter. This command resets the Microsoft Store cache and forces the app to re-launch.
  3. Restart your computer and try switching accounts again.

Update the Microsoft Store and Xbox app

If you have an old version of the Microsoft Store and Xbox game, they might not work with the newest version of Windows, which could make it hard to switch between accounts. How to get these apps up to date:

  1. Open the Microsoft Store app.
  2. Click on the three dots in the upper right corner of the window.
  3. Click on “Downloads and updates.”
  4. Click on “Get updates” and update any available apps, including the Microsoft Store and Xbox app.
  5. Restart your computer and try switching accounts again.

Check Your Network Connection

The Microsoft Store and Xbox apps may not work correctly if you have network connectivity issues. Here’s how to check your network connection:

  1. Restart your router.
  2. Check the network status by clicking on the Wi-Fi or Ethernet icon in the lower-right corner of your screen.
  3. Make sure your network connection is stable.
  4. Restart your computer and try switching accounts again.

Check Account Permissions

If you’re trying to switch to a Microsoft account that does not have the appropriate permissions to access the content you want to switch to, you may encounter account-switching issues. Here’s how to check your account permissions:

  1. Open the Microsoft Store app.
  2. Click on the three dots in the upper right corner of the window.
  3. Click on “Settings” and then click on “Accounts.”
  4. Check that your account is listed and has the appropriate permissions.
  5. If the account doesn’t have the correct permissions, click on “Add a Microsoft account” and follow the prompts to add the account.
  6. Restart your computer and try switching accounts again.

Install Xbox Identity provider

The Xbox Identity Provider is an app for Windows 10 that lets users sign in to their Xbox Live accounts from games and apps for Windows. It’s an important part that some games need to work right on Windows 10. Here are some things that might help if you are having trouble with this app:

Install the Xbox Identity Provider from the Microsoft Store

The Xbox Identity Provider should already be installed on your Windows 10 computer. However, if it is missing, you can download and install it from the Microsoft Store. Here’s how:

  1. Open the Microsoft Store app on your Windows 10 computer.
  2. In the search bar, type “Xbox Identity Provider” and hit Enter.
  3. Click on the Xbox Identity Provider app in the search results.
  4. Click on the “Get” button to download and install the app.
  5. Restart your computer and try running the game that requires the Xbox Identity Provider again.

Check for Windows Updates

Make sure that your Windows 10 computer is up-to-date with the latest updates. Here’s how to check for updates:

  1. Click on the “Start” menu and select “Settings.”
  2. Click on “Update & Security.”
  3. Click on “Windows Update” and then click on “Check for updates.”
  4. If updates are available, click on “Download and install” to install them.
  5. Restart your computer and try running the game that requires the Xbox Identity Provider again.

Reinstall the Xbox Identity Provider

If the Xbox Identity Provider is already installed on your computer but is still not working correctly, you can try reinstalling it. Here’s how:

  1. Press the “Windows key + X” shortcut and select “Windows PowerShell (Admin)” from the menu.
  2. Type the following command and hit Enter: Get-AppxPackage Microsoft.XboxIdentityProvider | Remove-AppxPackage
  3. Type the following command and hit Enter to reinstall the Xbox Identity Provider: Get-AppxPackage -allusers Microsoft.XboxIdentityProvider | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  4. Restart your computer and try running the game that requires the Xbox Identity Provider again.

Reset the Microsoft Store Cache

If none of the above solutions work, resetting the Microsoft Store cache may help. Here’s how:

  1. Press the “Windows key + R” shortcut to open the Run dialog box.
  2. Type “WSReset.exe” and hit Enter. This command resets the Microsoft Store cache and forces the app to re-launch.
  3. Restart your computer and try running the game that requires the Xbox Identity Provider again.

F.A.Qs

Here are some frequently asked questions (FAQs) about the conversation about not being able to switch Microsoft accounts on the Xbox app and Store:

What is the Store app and Xbox app?

Microsoft created the Store app, which is a digital distribution platform that lets Windows 10 users download and buy apps, games, and other digital content. The Xbox app connects users to their Xbox Live account and lets them use their friends list, play games, and access other Xbox features on their Windows 10 device.

What does it mean to switch Microsoft accounts on the Store and Xbox app?

To switch Microsoft accounts, you have to log out of one account and log in with a different one in the Store and Xbox app. This lets users get access to different digital content and Xbox Live features that are linked to each account.

What are some reasons why I might be unable to switching Microsoft accounts on the Store and Xbox app?

It could be because you don’t have the latest updates installed, your login information is wrong, you have more than one Microsoft account, or there is a problem with the Xbox Identity Provider app.

How can I fix the issue of being unable to switch Microsoft accounts on the Store and Xbox app?

There are several solutions to try, including signing out and back in, updating the app, resetting the app, reinstalling the app, checking for Windows updates, and reinstalling the Xbox Identity Provider app.

What should I do if none of the solutions work?

If none of the solutions work, you may need to contact Microsoft support for further assistance. They can help diagnose and resolve any technical issues with the Store and Xbox app on your Windows 10 device.

Conclusion:

Conclusion, being unable to switch Microsoft accounts on the Microsoft Store and Xbox app is frustrating, but these solutions should help. If these solutions fail, contact Microsoft Support.

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