Unable to switch Microsoft Accounts on Store and Xbox App: How to Fix it
Microsoft Store and Xbox app are two essential software platforms that Windows users use to download and purchase games, apps, movies, and other content. However, users may encounter issues while trying to switch their Microsoft account on these platforms, causing inconvenience and frustration. This article will help you understand the causes of this problem and provide you with solutions to fix it.
Possible Causes of the Problem
Corrupted cache files
Cache files of the Microsoft Store and Xbox app may get corrupted due to software updates, virus or malware infections, or any other technical glitch. If the cache files are corrupted, the platform may not load correctly, and you may experience issues while switching your account.
Network connectivity issues
If you are experiencing poor network connectivity or a slow internet connection, the Microsoft Store and Xbox app may not work correctly, leading to the account-switching issue.
Outdated software
Outdated versions of the Microsoft Store and Xbox app may not be compatible with the latest updates of your Windows operating system, leading to account-switching issues.
Account-related problems
Your Microsoft account may not be set up correctly, or you may be logged in with an account that does not have the appropriate permissions to access the content you want to switch to.
Solutions to Fix the Problem
Reset the Microsoft Store Cache
The cache files of the Microsoft Store may get corrupted, causing issues with the platform’s functionality, including the account-switching issue. Here’s how to reset the Microsoft Store cache:
- Press the “Windows key + R” shortcut to open the Run dialog box.
- Type “WSReset.exe” and hit Enter. This command resets the Microsoft Store cache and forces the app to re-launch.
- Restart your computer and try switching accounts again.
Update the Microsoft Store and Xbox app
If you’re using an outdated version of the Microsoft Store and Xbox app, they may not be compatible with the latest version of your Windows operating system, leading to account-switching issues. Here’s how to update these apps:
- Open the Microsoft Store app.
- Click on the three dots in the upper right corner of the window.
- Click on “Downloads and updates.”
- Click on “Get updates” and update any available apps, including the Microsoft Store and Xbox app.
- Restart your computer and try switching accounts again.
Check Your Network Connection
The Microsoft Store and Xbox app may not work correctly if you have network connectivity issues. Here’s how to check your network connection:
- Restart your router.
- Check the network status by clicking on the Wi-Fi or Ethernet icon in the lower-right corner of your screen.
- Make sure your network connection is stable.
- Restart your computer and try switching accounts again.
Check Account Permissions
If you’re trying to switch to a Microsoft account that does not have the appropriate permissions to access the content you want to switch to, you may encounter account-switching issues. Here’s how to check your account permissions:
- Open the Microsoft Store app.
- Click on the three dots in the upper right corner of the window.
- Click on “Settings” and then click on “Accounts.”
- Check that your account is listed and has the appropriate permissions.
- If the account doesn’t have the correct permissions, click on “Add a Microsoft account” and follow the prompts to add the account.
- Restart your computer and try switching accounts again.
Install Xbox Identity provider
The Xbox Identity Provider is a Windows 10 application that allows users to sign in to their Xbox Live accounts from within Windows apps and games. It is a necessary component for some games to work correctly on Windows 10. If you are having trouble with this app, here are some solutions that may help:
Install the Xbox Identity Provider from the Microsoft Store
The Xbox Identity Provider should already be installed on your Windows 10 computer. However, if it is missing, you can download and install it from the Microsoft Store. Here’s how:
- Open the Microsoft Store app on your Windows 10 computer.
- In the search bar, type “Xbox Identity Provider” and hit Enter.
- Click on the Xbox Identity Provider app in the search results.
- Click on the “Get” button to download and install the app.
- Restart your computer and try running the game that requires the Xbox Identity Provider again.
Check for Windows Updates
Make sure that your Windows 10 computer is up-to-date with the latest updates. Here’s how to check for updates:
- Click on the “Start” menu and select “Settings.”
- Click on “Update & Security.”
- Click on “Windows Update” and then click on “Check for updates.”
- If updates are available, click on “Download and install” to install them.
- Restart your computer and try running the game that requires the Xbox Identity Provider again.
Reinstall the Xbox Identity Provider
If the Xbox Identity Provider is already installed on your computer but still not working correctly, you can try reinstalling it. Here’s how:
- Press the “Windows key + X” shortcut and select “Windows PowerShell (Admin)” from the menu.
- Type the following command and hit Enter: Get-AppxPackage Microsoft.XboxIdentityProvider | Remove-AppxPackage
- Type the following command and hit Enter to reinstall the Xbox Identity Provider: Get-AppxPackage -allusers Microsoft.XboxIdentityProvider | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
- Restart your computer and try running the game that requires the Xbox Identity Provider again.
Reset the Microsoft Store Cache
If none of the above solutions work, resetting the Microsoft Store cache may help. Here’s how:
- Press the “Windows key + R” shortcut to open the Run dialog box.
- Type “WSReset.exe” and hit Enter. This command resets the Microsoft Store cache and forces the app to re-launch.
- Restart your computer and try running the game that requires the Xbox Identity Provider again.
Conclusion
In conclusion, being unable to switch Microsoft accounts on the Microsoft Store and Xbox app can be frustrating, but the solutions outlined in this article should help you resolve the issue. If none of these solutions work, you can contact Microsoft Support for further assistance.
Thank you for visiting TheGameRoof! We hope that our website has been a valuable resource for you in your gaming journey. We are dedicated to providing high-quality content and expert insights to help you improve your gaming experience.
F.A.Qs
here are some frequently asked questions (FAQs) about the conversation regarding the issue of being unable to switch Microsoft accounts on the Store and Xbox app:
What is the Store app and Xbox app?
The Store app is a digital distribution platform developed by Microsoft that allows users to download and purchase apps, games, and other digital content for their Windows 10 devices. The Xbox app is an app that connects users to their Xbox Live account and allows them to access their gaming activity, friends list, and other Xbox features on their Windows 10 device.
What does it mean to switch Microsoft accounts on the Store and Xbox app?
Switching Microsoft accounts means signing out of one Microsoft account and signing in with another account on the Store and Xbox app. This allows users to access different digital content and Xbox Live features associated with each account.
What are some reasons why I might be unable to switch Microsoft accounts on the Store and Xbox app?
Some possible reasons include not having the latest updates installed, incorrect login credentials, conflicting Microsoft accounts, or a problem with the Xbox Identity Provider app.
How can I fix the issue of being unable to switch Microsoft accounts on the Store and Xbox app?
There are several solutions to try, including signing out and back in, updating the app, resetting the app, reinstalling the app, checking for Windows updates, and reinstalling the Xbox Identity Provider app.
What should I do if none of the solutions work?
If none of the solutions work, you may need to contact Microsoft support for further assistance. They can help diagnose and resolve any technical issues with the Store and Xbox app on your Windows 10 device.
